Ordering & Payment
Q: How do I place an order?
A: Simply select your quantity on the product page and complete checkout with your shipping details. No payment needed upfront – pay cash when your order arrives!
Q: Is COD really available everywhere?
A: Yes! Cash on Delivery is available across Pakistan. Just make sure your area is serviceable by our courier partners.
Q: Why do you only sell one product?
A: We focus on delivering the best trending product at the best value without overwhelming you with choices. Stay tuned for our next featured item!
Shipping & Delivery
Q: How long does delivery take?
A: Most orders arrive within 2-5 business days. You’ll receive tracking info via SMS/WhatsApp and Email once it’s shipped.
Q: Can I change my delivery address after ordering?
A: Contact us immediately via contact page OR send us an email [email protected]. Changes are only possible before your order ships.
Q: Do you ship to [specific city/area]?
A: We ship nationwide! Remote areas may take slightly longer (5-7 days).
Returns & Refunds
Q: What if I receive a damaged/wrong product?
A: Send photos of the issue via an email hello@getlow.pk within 24 hours of delivery for a free replacement or refund.
Q: Can I return if I change my mind?
A: We accept unopened returns within 7 days, but return shipping fees apply. See our Refund Policy for details.
Product Questions
Q: Is this product original/genuine?
A: Yes! We source only quality products with verified positive reviews.
Q: Why is your price lower than others?
A: We buy in bulk and pass the savings directly to you, with no middlemen.
Contact & Support
Q: How do I contact customer service?
A: Visit the contact page OR send us an email hello@getlow.pk
Q: Do you have a physical store?
A: We’re currently online-only, which helps keep our prices competitive.